FAQ

Frequently Asked Questions

What Medicaid programs does Express Healthcare offer?

We proudly offer all four of Montana’s major in-home care Medicaid programs all in one place.

These include:

  • Self-Directed Community First Choice / Personal Care Services (CFC/PCS)
  • Big Sky Waiver
  • Hope Waiver (formerly SDMI Waiver)
  • Developmental Disabilities Program

Our agency is one of the few in Montana where you can keep all services under one roof, making things easier for you and ensuring continuity of care.

Yes. If you qualify for more than one Medicaid program, you can house all services with us. We coordinate everything with one team, one plan, and trusted caregivers. This keeps communication simple and care consistent.

We know caring for a loved one is one of the most meaningful and exhausting things you can do. It takes heart, patience, and time you do not always have. At Express Healthcare, we understand what that really feels like because we have supported families through it for decades. Our mission is to ease that burden and walk beside you every step of the way.

We understand caregivers because we support them every day Whether it is helping you finally get paid for the care you already provide, offering respite so you can breathe and regroup, or simply picking up the phone when you need someone to listen, our team is here for you.

We have been Montana family owned since 1987 We work here, we live here, and we are invested in this community. The families we serve are our neighbors, and the caregivers we support are part of our own story.

We offer all four major Medicaid care programs in one place Working with one agency helps reduce confusion, ensure consistent staffing, and make your life easier.

You choose your caregiver Whether it is a family member, friend, or someone you already trust, we help make it official and support you with everything from hiring to payroll.

We stay connected long after services begin Our team schedules regular home visits and check-ins, not because we have to, but because we truly care. If something changes or you just need someone to talk to, we are here.

Yes, it’s often a family member or trusted friend.

Our team includes:

  • Personal care attendants
  • Specially Trained Attendants (STAs)
  • Life coaches
  • Direct support professionals

We ensure every caregiver is trained & credentialed to meet state standards and to provide the kind of compassionate, dependable support you’d expect from family.

Each program has its own requirements, but generally, you must:

  • Be a Montana Medicaid recipient
  • Meet the program’s level of care requirement.
  • Complete a screening with the state or your case manager

We can guide you through eligibility, paperwork, and next steps. We are here to help, you don’t have to do it alone.

Yes. If you want to move your services to Express Healthcare, we would love to have you! We’ll work to ensure a smooth, respectful transition with no disruption to your care.

Throughout the entire state of Montana!

Start by visiting Apply.mt.gov or calling 1-800-318-2596. If you need help, we’re happy to guide you through the process of applying for Medicaid and the program that best fits your needs.

Our team handles: 

  • Hiring and training caregivers
  • Managing timesheets, payroll & benefits for your caregivers.
  • Navigating state requirements
  • Providing regular home visits and case manager coordination. We’re with you at every step, from the first phone call to the ongoing care your loved one receives at home.

Express Healthcare offers highly competitive wages with yearly increases, semiannual bonuses, a 401(k), and multiple insurance options to fit you and your family. Caregivers also have access to an easy to use electronic timekeeping app, making it simple to submit hours. In addition, our team is always available to provide guidance, support, or simply a listening ear when you need it.

Locally owned. Family operated. Centered on care since 1987.

Kindness can transform someone’s dark moment with a blaze of light. You’ll never know how much your caring matters. Make a difference for another today.

If you or anyone you know would benefit from utilizing in home health care services and you would like more information, give us a call and we will help you find the right program customized to your needs.
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